Refund and Complaints Policy
1. Scope
This Refund and Complaints Policy applies to digital rights to publish advertisements and advertisement packages that Melior Consuasor d.o.o. sells to registered business users through the AUTOSERVICE.world internet portal.
This Policy clearly distinguishes between:
- complaints and refunds related to purchased rights to publish advertisements; and
- complaints and refunds related to products or services advertised by users on the Portal.
These are two separate types of business relationship, and different responsibilities and procedures apply to each.
2. Complaints Related to Rights to Publish Advertisements
Melior Consuasor d.o.o. accepts and handles only complaints and refund requests related to digital rights to publish advertisements and advertisement packages purchased through AUTOSERVICE.world.
A complaint may concern access to purchased rights to publish advertisements, their assignment to the user account, the available number of advertisements, the duration of the purchased package, or another problem related to the use of purchased rights.
The user submits a complaint or refund request by emailing admin@autoservice.world.
To enable verification of the request, the user should provide:
- the email address associated with the business account;
- the relevant order details;
- a description of the problem or the reason for the request; and
- any other information that may be required to verify the specific case.
Melior Consuasor d.o.o. investigates the reported problem and, where it concerns a technical malfunction, takes the necessary action to correct it.
Refund requests are reviewed in accordance with applicable law, the AUTOSERVICE.world Terms and Conditions, the purchase conditions presented before payment, and the circumstances of the specific case.
If a refund is approved, the corresponding purchased rights to publish advertisements or subscription-related rights will be removed or reduced in accordance with the approved refund.
3. Cancellation of a Monthly Subscription
Monthly advertisement packages renew automatically every month until the user cancels the subscription.
Cancellation prevents future automatic renewals and takes effect at the end of the period that has already been paid for.
Cancellation of a subscription and a refund request are two separate procedures. Cancellation of a subscription does not by itself constitute a refund request for a period that has already been charged.
A refund request relating to a period that has already been charged must be submitted and will be reviewed according to the procedure described in the preceding section.
4. Products and Services Advertised on the Portal
The AUTOSERVICE.world Portal is solely a platform through which registered business users independently publish their advertisements.
With respect to products or services advertised by users, the Portal is not a contractual party, seller, service provider, intermediary, or participant in the purchase or sale.
The seller or service provider is the person or business entity identified as such in the specific advertisement.
The seller is responsible for the advertised product or service, the accuracy of the information in the advertisement, the agreed terms of sale, the price, payment, delivery, performance of the contract, complaints, product returns, and refunds.
The buyer resolves all complaints, requests to return a product, refund requests, and other disputes related to an advertised product or service directly with the seller or service provider identified in the advertisement.
Payments for products or services advertised on the Portal are not made through AUTOSERVICE.world.
The AUTOSERVICE.world Portal does not accept or handle complaints, refund requests, or disputes related to products or services advertised on the Portal.
5. Contact
For complaints, technical problems, and refund requests related exclusively to digital rights to publish advertisements or advertisement packages, contact:
For complaints or refunds related to a product or service in an advertisement, contact the seller or service provider identified in that advertisement directly.
Date of last update: August 3, 2026.
HR — Politika reklamacija i povrata sredstava
1. Područje primjene
Ova Politika reklamacija i povrata sredstava odnosi se na digitalna prava objave oglasa i pakete oglasa koje Melior Consuasor d.o.o. prodaje registriranim poslovnim korisnicima putem internetskog portala AUTOSERVICE.world.
Ova Politika jasno razdvaja:
- reklamacije i povrate povezane s kupljenim pravima objave oglasa; i
- reklamacije i povrate povezane s proizvodima ili uslugama koje korisnici oglašavaju na Portalu.
Riječ je o dvjema odvojenim vrstama poslovnih odnosa za koje vrijede različite odgovornosti i postupci.
2. Reklamacije povezane s pravima objave oglasa
Melior Consuasor d.o.o. zaprima i rješava isključivo reklamacije i zahtjeve za povrat sredstava koji se odnose na digitalna prava objave oglasa i pakete oglasa kupljene putem AUTOSERVICE.world.
Reklamacija se može odnositi na pristup kupljenim pravima objave oglasa, njihovu dodjelu korisničkom računu, raspoloživi broj oglasa, trajanje kupljenog paketa ili drugi problem povezan s korištenjem kupljenih prava.
Reklamaciju ili zahtjev za povrat sredstava korisnik podnosi na adresu admin@autoservice.world.
Radi provjere zahtjeva korisnik treba navesti:
- adresu e-pošte povezanu s poslovnim korisničkim računom;
- podatke o odgovarajućoj narudžbi;
- opis problema ili razlog zahtjeva; i
- druge podatke koji mogu biti potrebni za provjeru konkretnog slučaja.
Melior Consuasor d.o.o. provjerava prijavljeni problem i, kada je riječ o tehničkoj neispravnosti, poduzima potrebne radnje radi njegova otklanjanja.
Zahtjevi za povrat sredstava razmatraju se u skladu s važećim propisima, Uvjetima i odredbama korištenja AUTOSERVICE.world, uvjetima kupnje prikazanima prije plaćanja te okolnostima konkretnog slučaja.
Ako se povrat sredstava odobri, odgovarajuća kupljena prava objave oglasa ili prava povezana s pretplatom uklonit će se ili smanjiti u skladu s odobrenim povratom.
3. Otkazivanje mjesečne pretplate
Mjesečni paketi oglasa automatski se obnavljaju svakog mjeseca dok korisnik ne otkaže pretplatu.
Otkazivanje pretplate sprječava buduća automatska obnavljanja i stupa na snagu na kraju već plaćenog razdoblja.
Otkazivanje pretplate i zahtjev za povrat sredstava dva su različita postupka. Otkazivanje pretplate samo po sebi ne predstavlja zahtjev za povrat sredstava za već naplaćeno razdoblje.
Zahtjev za povrat sredstava povezan s već naplaćenim razdobljem podnosi se i razmatra prema postupku iz prethodnog odjeljka.
4. Proizvodi i usluge oglašeni na Portalu
AUTOSERVICE.world Portal isključivo je platforma putem koje registrirani poslovni korisnici samostalno objavljuju svoje oglase.
Portal nije ugovorna strana, prodavatelj, pružatelj usluge, posrednik niti sudionik u kupoprodaji proizvoda ili usluga koje korisnici oglašavaju.
Prodavatelj, odnosno pružatelj usluge, jest osoba ili poslovni subjekt koji je kao takav naveden u konkretnom oglasu.
Prodavatelj je odgovoran za oglašeni proizvod ili uslugu, točnost podataka u oglasu, dogovorene uvjete prodaje, cijenu, plaćanje, isporuku, izvršenje ugovora, reklamacije, povrate proizvoda i povrate sredstava.
Kupac sve reklamacije, zahtjeve za povrat proizvoda, zahtjeve za povrat sredstava i druge sporove povezane s oglašenim proizvodom ili uslugom rješava izravno s prodavateljem odnosno pružateljem usluge navedenim u oglasu.
Plaćanja za proizvode ili usluge oglašene na Portalu ne obavljaju se putem AUTOSERVICE.world.
AUTOSERVICE.world Portal ne zaprima i ne rješava reklamacije, zahtjeve za povrat sredstava ni sporove povezane s proizvodima ili uslugama oglašenima na Portalu.
5. Kontakt
Za reklamacije, tehničke probleme i zahtjeve za povrat sredstava povezane isključivo s digitalnim pravima objave oglasa ili paketima oglasa kontaktirajte:
Za reklamacije ili povrate povezane s proizvodom ili uslugom iz oglasa obratite se izravno prodavatelju odnosno pružatelju usluge navedenom u tom oglasu.
Datum posljednje izmjene: 3. kolovoza 2026.